Job number: 1316 | Department: Information Technology

Principal duties and responsibilities

• Provide 1st /2nd Line local and Service Desk support for all IT related service 
• Ensuring customer service delivery is timely and accurate on a daily basis
• Supervising and conducting different operations and local end user training
• Raising concerns and provides recommendations to the team / Manager
• Proactively creating and updating technical documentation
• Interacting with Group IT on Infrastructure, Security and operational IT issues
• Collaborating on specific projects as directed by the IT Manager
• Adhering to current policies and procedures as defined by the organisation
• Due to nature of work out of hours cover may be required